Postage Policy

Unless otherwise stated all products have a one business day dispatch time, this excludes most camper conversion kits and complete wiring complete looms for aircooled VWs as these are bespoke products, made to order.

Our Rayne Automotive standard courier will be a 1-3 day service, which courier we use may very from item to item. For faster UK postage, please select Parcelforce as your delivery option as this is a 24 hour service. (please note, this doesn't apply to camper conversion kits as they are made to order).

All larger items (over 5kg) will be sent via a one day courier service, typically ParcelForce express 24.

All UK orders are sent via free post (UK only) and orders totalling over £50 are sent via signed for post/courier. 

Returns policy

Unwanted item returns are also accepted within 60 days from the date of sale in their original condition, however in this case the buyer is liable to pay the return shipping costs.

For faulty or damaged product returns, see warranty information. 

Privacy Policy

This website is operated by Rayne Automotive Ltd, a UK incorporated company (No 08778837) and we are a controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679. This means that we are responsible for, and control the processing of, the personal information you provide to us when using this website or contacting us using other alternative means in accordance with this privacy policy.

We care about your data, how it’s used and how it’s stored. This is why we correctly store any data we may collect and only distribute it to necessary third parties such as the courier handling your order. This policy aims to explain when/why we collect your data and what’s done with it.

By using our website, or contacting us, you are accepting that we will need to process your personal information as detailed in this policy.

When?

  1. You make a purchase from us through our website, by telephone or through other sales channels;
  2. You contact us with a sales or technical enquiry, or leave us feedback;
  3. You voluntarily sign up for our newsletter;
  4. You raise a complaint or dispute with us;
  5. You participate in our competitions or promotions.

What?

  1. Your name;
  2. Your billing and/or delivery addresses;
  3. Your email address;
  4. Your telephone numbers;
  5. Your machine identifiers (such as your IP address / user-agent),
  6. Your password (which is salted and hashed) should you choose to set one up.

Why?

Your data will be used by Rayne Automotive in order to process your request and/or order and where necessary, we will share it with our partners in order to deliver your service/product. For example, your delivery address will be given to a delivery partner in order to effect delivery. We will not sell your information to third parties.

Warranty Information

All of our products are supplied with an absolute minimum 60 day workmanship and component guarantee. Any faulty products will be replaced or repaired if we are contacted during this period. The faulty item must be returned and inspected before the replacement is sent out, this usually occurs on the same business day, unless we need to extensively test the item. In which case this will be done as soon as possible.

We accept no liability for items not supplied by us, and any damaged that may be caused by a faulty item.  

The fault must be reported within 60 days in order to guarantee that we can honour this warranty, any issues reported after the individually specified warranty period may not be covered.  All items and warranties are subject to the following conditions; 

1.1 Items/products are not covered for wear and tear, use outside of the description at the time of sale. 

1.2 Rayne Automotive ltd will accept no liability for faults arising from wilful damage, negligence, use outside of proper conditions, altered goods or failure to follow the sellers instructions, verbal or in writing. 

1.3 The Seller shall not be liable to the Buyer for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Contract.

1.4 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet their description is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replace the Goods (or the part in question) free of charge or at the Seller's sole discretion refund to the Buyer the price paid for the Goods (or a proportionate part of the price) but the Seller shall have no further liability to the Buyer.

Cookie Policy

This website may use cookies to track progress and ensure a smooth experience when using the website. By using our site you consent to this. If you do not want the website to use cookies, please adjust your browser settings. (please note, our site's performance will be dramatically reduced in this instance.