Warranty Information

All of our products are supplied with an absolute minimum 60 day workmanship and component guarantee. Any faulty products will be replaced or repaired if we are contacted during this period. The faulty item must be returned and inspected before the replacement is sent out, this usually occurs on the same business day, unless we need to extensively test the item. In which case this will be done as soon as possible.

We accept no liability for items not supplied by us, and any damage that may be caused by a faulty item.  

The fault must be reported within 60 days in order to guarantee that we can honour this warranty, any issues reported after the individually specified warranty period may not be covered.  All items and warranties are subject to the following conditions; 

5. Quality

5.1 The Seller warrants that on delivery the Goods shall:

(a) conform in all material respects with the Order and/or Specification;

(b) be free from material defects in design, material and workmanship;

(c) be of satisfactory quality; and

(d) be fit for any purpose held out by the Seller.

5.2 The Seller warrants that all Goods are supplied with a one year warranty.

5.3 If the Buyer gives Notice to the Seller that some or all of the Goods do not comply with the warranty set out in Clause 5.1 within 60 Business Days of Delivery (for defects that would be apparent upon inspection) or 60 Business Days of the defect becoming apparent then (for latent defects) then, on the condition that the Buyer returns the Goods to the Seller at the Buyer’s costs, the Seller shall at its sole discretion, repair or replace the defective goods or provide a refund of the price of the defective goods.

5.4 The Seller shall not be liable for Goods failure to comply with the warranty in Clause 5.1 if after giving notice:

(a) the Buyer makes any further use of such Goods after giving notice in accordance with clause 5.2;

(b) the defect arises because the Buyer failed to follow the Seller’s oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;

(c) the defect arises as a result of the Seller following any drawing, design or Specification supplied by the Buyer;

(d) the Buyer alters or repairs such Goods without the written consent of the Seller;

(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or(f) the Goods differ from their description or the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

This is an extract from our full terms and conditions, all of which are legally binding for all of our products.